Online Shop Administrator (E-Commerce Support Specialist)

Join Royal Gorden, a dynamic and growing e-commerce business in Bojongsoang, Jawa Barat, as our Online Shop Administrator! In this role, you will play a crucial part in ensuring the smooth operation of our online store, providing exceptional support to customers, and optimizing our digital presence. Our mission is to deliver a seamless shopping experience to our customers while continuously improving our e-commerce platform.

As an Online Shop Administrator, you will handle daily customer inquiries, process orders, manage inventory, and ensure our website runs efficiently. You will work closely with our team to implement new features and improvements, leveraging tools like Shopify, Google Analytics, and Meta Business Suite. This is an exciting opportunity to grow your career in the fast-paced world of e-commerce, with competitive salary ranging from Rp 2,500,000 to Rp 3,000,000 per month.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer support by handling inquiries, resolving issues, and ensuring customer satisfaction.
• Process and manage orders, from receipt to fulfillment, ensuring accurate and timely delivery.
• Update and manage product listings, including descriptions, images, and pricing, to maintain an attractive and accurate online store.
• Monitor inventory levels and coordinate with suppliers to ensure stock availability.
• Analyze sales data and customer behavior using tools like Google Analytics to identify trends and opportunities for improvement.
• Collaborate with the marketing team to promote products and drive sales through various digital channels.
• Troubleshoot technical issues and ensure the smooth operation of our e-commerce platform.
• Stay updated with industry trends and best practices to continuously improve our online store's performance.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Information Technology, or a related field.
• Minimum 2 years of experience in e-commerce, customer support, or a related role.
• Proficient in using e-commerce platforms such as Shopify, WooCommerce, or Magento.
• Strong understanding of digital marketing and SEO principles.
• Excellent communication and interpersonal skills to handle customer inquiries and resolve issues effectively.
• Attention to detail and organizational skills to manage multiple tasks and deadlines.
• Familiarity with data analysis tools like Google Analytics and Meta Business Suite is a plus.
• Ability to work in a fast-paced environment and meet tight deadlines.

🛠️ Keahlian

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