Service Desk Reporting Analyst

HCLTech · 📍 Canggu,Ubud,Denpasar,Jimbaran,Nusa Dua,Kuta,Badung · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
IDR 10000000 - 15000000
HCLTech is seeking a talented Service Desk Reporting Analyst to join our team. In this role, you will be responsible for analyzing and reporting on service desk performance, ensuring that our customers receive the highest level of service. This is a great opportunity to leverage your analytical skills and contribute to the success of our service desk operations.

📋 Tanggung Jawab Pekerjaan

Analyze service desk data to identify trends, patterns, and areas for improvement.,Develop and maintain reports and dashboards to track service desk performance metrics.,Collaborate with the service desk team to address customer issues and improve service quality.,Provide regular reports and presentations to stakeholders on service desk performance.,Identify and recommend process improvements to enhance service desk efficiency.,Ensure compliance with service level agreements (SLAs) and other service desk policies.,Provide training and support to service desk agents as needed.,Monitor and analyze customer feedback to identify areas for improvement.

🎓 Kualifikasi & Syarat

Bachelor's degree in Computer Science, Information Technology, or a related field.,2-5 years of experience in a service desk reporting or data analysis role.,Strong analytical and problem-solving skills.,Proficiency in data analysis tools such as Excel, SQL, or Tableau.,Experience with service desk management tools such as ServiceNow or Jira.,Excellent communication and presentation skills.,Ability to work independently and as part of a team.,Strong attention to detail and accuracy.

🛠️ Keahlian

Data analysisReportingService desk managementSQLExcelTableauServiceNowJira
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